A. Our Commitment

At Contra Pay Ltd (referred to as “ContraPay”), safeguarding the privacy of your personal information is our utmost priority.

B. Gathering Information

ContraPay collects information about you via our website or direct interactions. This may encompass registration details such as name, address, contact numbers, email, company information, as well as data related to your ContraPay accounts, transactions, and device usage. Additionally, we may gather information through communication with you and utilize internet cookies. We may also obtain data from sources like credit bureaus or government agencies.

C. Protecting Personal Data

ContraPay will implement suitable measures to protect the personal and transactional data collected, ensuring compliance with relevant laws.

D. Usage of Information

We utilize your personal and business information for various purposes, including customer support, identity verification, facilitating transactions, monitoring and improving our services, notifying you of updates or issues, soliciting feedback, investigating suspicious activities, and complying with regulatory obligations. With your explicit consent, we may also use your information for marketing purposes and share it with approved partners. You can opt out of such communications.

E. Disclosure of Information

ContraPay will not disclose your personal information without your explicit consent, except when required by law or governmental order.

F. Your Profile

Your user profile, created during registration and Know Your Business (KYB) process, can be accessed and updated through the ContraPay web portal or customer support.

G. Third-Party Sites

& Apps External websites linked on ContraPay’s platforms are beyond our control and may have different privacy policies. Use caution when sharing personal information online. If you use third-party applications with ContraPay, be aware that these providers may access your personal information, and their privacy policies apply.

H. ContraPay Cookies

By using ContraPay’s services, you consent to the use of cookies. You can opt out via your web browser settings, but note that this may limit certain features.

I. Contacting ContraPay

may request voluntary feedback to improve our services. Participation is optional. We may also contact you regarding service issues or updates. You can opt out of promotional emails.

J. Updating Personal Data

You have the right to access and amend your personal information. ContraPay will respond to such requests promptly, subject to identity verification.

K. Retention of Data

ContraPay will retain your information as long as necessary to comply with laws and regulations. Upon request, we will make reasonable efforts to delete obsolete information.

L. Privacy Policy Updates

ContraPay may update the Privacy Policy to reflect changes. The latest version will be available on our website, and we’ll notify you of major updates. We encourage you to review it periodically.

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Contra Pay Ltd a Company Registered in Bulgaria with company number: 6908509382